Technical Support (Service Desk) || L1 | L2 || 1-5 Years || Bangalore

We have multiple job vacancies for the below shared Technical Support with Bangalore (Banaswadi).

Technical Support (Service Desk) || L1 | L2 || 1-5 Years || Bangalore ||

L1/ L2 - 10 Positions

Mode of Interview: VCON (2 Session) + HR

Required Skills and Experience:

Must have

Good communication

Should be willing to work from our Bangalore office and working in Shift

A Prior experience of working in a technical helpdesk for supporting end user devices (desktops /Laptops) and applications

Basic understanding of incident management

Prior experience in handling global users as helpdesk / desktop support analyst

Skills#

Windows troubleshooting

Provide Level 1 support for end user issues and convey resolutions to end user queries

Properly escalate unresolved queries to the next level of support

Log, Track, Route and redirect problems to the correct resources

Single point of contact for the end users related to Issues/Requests

Act as an interface between the third party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.

Resolution of Service Incidents and Service Requests that required onsite intervention

Provide Remote resolution to issues/queries where applicable

Ensure proper recording, documentation and closure

Manage and maintain Knowledge management system to update self and team knowledge

Has experience in working with ITSM based ticketing tools (Remedy, Service Now)

Working knowledge of helpdesk software, database and remote control tools

Basic Understanding of Windows Active directory and office 365 to troubleshoot simple issues related to folder access, outlook mails etc.

Basic understanding of VDI and Citrix tools

Understanding of printer functionalities

Understanding of different hardware and OS (Desktop, Laptop, IPAD, MAC)

Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues

Basic knowledge in simple networking issues (like connecting to internet, network etc.)

Basic knowledge in different mobile applications

Ability to multitask in critical situations and provide Proactive and Predictive support

Proficient in English language and excellent ability to understand and converse with International Client

Share your resume with the below details required for portal upload & processing:

*Current Company / Current Location:

*Are you on WFH, if yes please share your location :*

Willing to Work from Home, until pandemic cool off:

*Must work from Bangalore Office (Banaswadi), when required:*

*Must Work for Bi Weekly Rotational Shifts - US/UK Shift:

*Current Salary (Per Annum):*

*Expected Salary (Per Annum):*

*Total Exp / Relevant Exp:*

*Holding any Offers, please detail:*

*Actual Notice Period:*

*LWD, if serving NP:*

*DOB:*

*Education Detail/Passing Year:*

*Pan Card # *